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Leadership Quarterly ; 34(1), 2023.
Artículo en Inglés | Web of Science | ID: covidwho-2327748

RESUMEN

An organizational crisis is a low-probability, high-impact event that threatens the survival of organizations and individuals, often with little warning. In response, people seek clarity, reassurance, and hope from organiza-tional leaders. Yet, crises also vary in nature and impact (e.g., a product failure versus the COVID-19 pan-demic), which presents diverse challenges to leaders and differing stakeholder perceptions. Based on a critical analysis of 69 empirical articles, we provide a comprehensive, systematic, interdisciplinary review of the crisis leadership literature. Our review utilizes the Coombs and Holladay (1996) crisis typology, where crises are categorized according to mutually exclusive attributional dimensions (i.e., internal-external and intentional-unintentional). We conduct a thematic analysis of crisis leadership within and across these four cri-sis categories and find that each is associated with a different leadership theme. We also examine the method-ological quality and rigor of the qualitative and quantitative articles in our review. Based on our findings, we also offer suggestions to guide future crisis leadership research, and provide guidance for organizational lead-ers in how to respond to various crises.

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